At Vanguard Management Solutions, we employ a strategic and tailored approach to debt recovery. Our process begins with sending a first reminder letter within 48 hours of receiving the case. This is followed by a series of carefully timed communications, including letters, emails, and phone calls, based on what has proven most effective in the specific country.

In certain cases, depending on the region, we may visit the nonpayer’s premises, though this step is taken rarely and incurs additional costs. If the initial communication does not yield a positive response, we implement follow-up calls within 1 to 10 days, followed by further reminders at varying intervals, until the matter is resolved amicably.

We utilize a variety of methods to contact the debtor, including email, phone calls, and, where necessary, other channels like fax, depending on the available contact information. In cases where initial contact is unsuccessful, we may conduct additional research to trace the debtor's whereabouts and gather updated information. In certain situations, we may also engage agents to trace or visit the debtor's business premises to facilitate communication.